Terms of Service
Last updated: Today
Welcome to Julia Mercer.
These Terms of Service govern your use of juliamercer.com and apply to all purchases made through our website.
By accessing our website or placing an order, you agree to these Terms of Service.
Eligibility
By using our website, you confirm that you are at least the age of majority in your state or territory, or that you have permission from a parent or legal guardian to use this website.
You agree not to use our website or products for any unlawful or unauthorised purpose.
Product Information
We make every effort to ensure that our product descriptions, images, sizing information and pricing are accurate.
However, colours may vary slightly depending on your screen, device settings and lighting conditions.
From time to time, we may update product descriptions, pricing, images or availability without prior notice.
Pricing
All prices displayed on our website are listed in Australian Dollars (AUD) unless stated otherwise.
While we take great care to ensure pricing is accurate, mistakes can occasionally occur. If we identify an obvious pricing, product or listing error after an order has been placed, we reserve the right to correct the error or cancel the order. If payment has already been received, a full refund will be issued to your original payment method.
Orders
By placing an order, you confirm that all information you provide is complete and accurate.
After your purchase, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not guarantee acceptance.
We reserve the right to decline or cancel an order where necessary, including in situations involving:
- Incorrect customer information
- Payment issues
- Suspected fraudulent activity
- Product availability
- Pricing or listing errors
- Unusual or suspicious ordering behaviour
If we cancel your order after payment has been processed, you will receive a full refund.
Shipping
Delivery timeframes shown on our website are estimates only.
Please refer to our Shipping Policy for information about order processing, estimated delivery times and shipping updates.
To improve efficiency, some orders may be fulfilled and dispatched directly by our trusted fulfilment partners.
Returns & Refunds
Returns, refunds and exchanges are handled in accordance with our Returns & Refund Policy.
Nothing in these Terms of Service limits your rights under the Australian Consumer Law.
Payments
We accept secure payment methods made available during checkout.
These may include Visa, Mastercard, Apple Pay, Google Pay, Shop Pay and other secure payment providers.
By completing a purchase, you confirm that you are authorised to use the selected payment method.
Account Information
If you create an account with Julia Mercer, you are responsible for keeping your login details secure.
You agree to provide accurate billing, shipping and contact information for every order placed.
Intellectual Property
All content on juliamercer.com, including text, product descriptions, photographs, graphics, logos, branding and website design, is owned by Julia Mercer or used under licence.
You may not copy, reproduce, distribute or use any content from our website without our prior written permission.
Acceptable Use
You agree not to use our website:
- For unlawful purposes
- To breach any applicable laws or regulations
- To infringe intellectual property rights
- To upload or distribute viruses, malware or harmful code
- To collect personal information belonging to other users
- To interfere with the security or operation of the website
- To submit false or misleading information
Third-Party Services
Our website may include links to third-party websites or make use of third-party services.
Julia Mercer is not responsible for the content, policies or practices of external websites or service providers.
Your use of any third-party service is at your own discretion.
Limitation of Liability
To the fullest extent permitted by law, Julia Mercer will not be liable for any indirect, incidental, special or consequential loss arising from the use of our website or products.
Nothing in these Terms of Service excludes or limits any rights you may have under the Australian Consumer Law.
Indemnity
You agree to indemnify and hold Julia Mercer harmless against any claims, losses, liabilities or expenses arising from your breach of these Terms of Service or your misuse of our website.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website or legal obligations.
The latest version will always be published on this page. By continuing to use our website, you accept any updated Terms of Service.
Contact Us
If you have any questions about these Terms of Service, please contact us.
Julia Mercer
Email: info@juliamercer.com
Website: juliamercer.com