Shipping Policy
Last updated: Today
At Julia Mercer, we want your shopping experience to be simple, transparent and worry-free. This Shipping Policy explains how we process and deliver orders placed through juliamercer.com.
Order Processing
Once your order has been placed, please allow 1 to 3 business days for processing.
During this time, our team carefully reviews your order, prepares your items for dispatch and confirms all shipping details to help ensure everything arrives as expected.
Business days are Monday to Friday, excluding public holidays.
Shipping Time
Once your order has been dispatched, delivery generally takes 7 to 15 business days.
Delivery times are estimates and may occasionally vary due to customs processing, courier delays, public holidays, severe weather, high order volumes or other circumstances beyond our control.
We appreciate your patience and will always do our best to keep you informed throughout the delivery process.
Order Tracking
From the moment you place your order, we will keep you updated throughout the shipping process.
Once your parcel has been dispatched, you will receive an email containing your tracking details so you can follow your order until it arrives.
Shipping Costs
We are pleased to offer free shipping across Australia on every order. No minimum spend is required.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order.
If you notice a mistake after placing your order, please contact us as soon as possible at info@juliamercer.com.
If your order has not yet been processed, we will do our best to update your shipping details. Unfortunately, once an order has been dispatched, we may no longer be able to make changes.
Delayed Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us at info@juliamercer.com.
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number
- The email address used when placing your order
Our customer care team will investigate the shipment and keep you informed.
Lost or Missing Parcels
If your tracking information shows your parcel has been delivered but you cannot locate it, we recommend first checking with members of your household, neighbours or your local delivery provider.
If you are still unable to find your parcel, please contact us at info@juliamercer.com. We will investigate the situation and do everything we reasonably can to help resolve it.
Questions
If you have any questions about shipping or your order, our customer care team is here to help.
Email: info@juliamercer.com