Last updated: July 2026

1. Introduction

Welcome to Julia Mercer.

At Julia Mercer, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: info@juliamercer.com

2. Information We Collect

When you visit our website, we may collect the following information:

Personal Information

When placing an order or contacting us, we may collect:

• Full name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment confirmation
• Order history

We do not store your complete payment card information.

Automatically Collected Information

When visiting our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Cookies
• Analytics data

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Ship products
• Provide customer support
• Respond to inquiries
• Prevent fraud
• Improve our website
• Analyze website performance
• Send order confirmations
• Send shipping updates
• Send marketing emails (only when consent has been given)

4. Legal Basis for Processing

Where applicable under GDPR, we process your data because:

• You have given consent
• Processing is necessary to fulfill your order
• Processing is required by law
• We have a legitimate business interest

5. Shopify

Our store is hosted by Shopify Inc.

Shopify provides the online e-commerce platform that allows us to sell our products.

Your information is stored through Shopify's secure data storage, databases and application.

Payment information is processed securely by Shopify Payments.

6. Payments

Payments are processed securely through Shopify Payments.

Julia Mercer does not store your full payment card information.

Payment providers process your information according to their own privacy policies and security standards.

7. Shipping Information

To deliver your order, we share the necessary information with our shipping partners.

This may include:

• Name
• Shipping address
• Phone number (when required)
• Email address (when required)

Only information necessary for delivery is shared.

8. Marketing Emails

If you subscribe to our newsletter, we may send:

• New arrivals
• Promotions
• Exclusive offers
• Sale announcements

You may unsubscribe at any time using the unsubscribe link included in every email.

9. Cookies

We use cookies to:

• Keep your shopping cart active
• Remember preferences
• Improve website functionality
• Measure website traffic
• Analyze visitor behavior
• Improve advertising performance

You may disable cookies in your browser, although some website functions may no longer operate correctly.

10. Analytics

We use Google Analytics 4 to understand how visitors use our website.

Google Analytics may collect information including:

• Pages visited
• Session duration
• Device type
• Browser
• Country
• General location
• Website interactions

This information helps us improve our store.

11. Advertising

We may use advertising technologies such as the Meta Pixel.

These technologies help us:

• Measure advertising performance
• Understand visitor behavior
• Improve advertising campaigns
• Show relevant advertisements

Where required by law, these technologies are only activated after receiving your consent through our cookie banner.

12. Data Retention

We retain personal information only as long as necessary to:

• Complete your order
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When your information is no longer required, it will be securely deleted.

13. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your personal information
• Restrict processing
• Withdraw consent
• Object to processing
• Request a copy of your data
• File a complaint with the appropriate authority

To exercise these rights, contact:

info@juliamercer.com

14. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While no online system can be guaranteed 100% secure, we continually work to protect your information.

15. Children's Privacy

Julia Mercer does not knowingly collect personal information from individuals under the age of 13.

If you believe a child has provided personal information, please contact us immediately so we can remove the data.

16. International Data Transfers

Because our store is hosted on Shopify and uses third-party services, your information may be processed outside your country of residence.

Where required, appropriate safeguards are implemented to protect your personal information.

17. Third-Party Services

Our website may use services provided by third parties including:

• Shopify
• Shopify Payments
• Google Analytics
• Meta (Facebook & Instagram)
• Klaviyo

These services have their own privacy policies governing how they process personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

19. Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact us.

Julia Mercer

Email: info@juliamercer.com