Privacy Policy
Last updated: Today
At Julia Mercer, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit juliamercer.com or make a purchase from our store.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information including:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, such as pages viewed, products added to your cart and browsing behaviour
We only collect information that is necessary to operate our store, process your orders, improve your shopping experience and provide customer support.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Respond to customer enquiries
- Manage returns, refunds and exchanges
- Improve our website and customer experience
- Detect and prevent fraud or security issues
- Send marketing emails if you have subscribed
- Meet our legal, regulatory and tax obligations
Shopify
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.
Your information may be securely stored through Shopify's systems, databases and applications.
Payments
Payments are processed securely through trusted payment providers.
Julia Mercer does not store your full credit card information.
Depending on your selected payment method, your payment may be processed through providers such as Visa, Mastercard, Apple Pay, Google Pay, Shop Pay or other secure payment services available during checkout.
Sharing Your Information
We only share your information where necessary to operate our business and fulfil your order.
This may include:
- Shopify
- Payment providers
- Shipping partners
- Fulfilment partners
- Customer support platforms
- Email marketing providers, if you have subscribed
- Website analytics and performance services
We only share the information required to provide these services or where required by law.
Order Fulfilment
To fulfil your order efficiently, we may share the necessary delivery information with our fulfilment partners.
This may include your name, shipping address, contact details and order information where required to process and deliver your purchase.
Marketing Communications
If you choose to join our mailing list, we may occasionally send you updates about new arrivals, seasonal collections, promotions and exclusive offers.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at:
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep your shopping cart up to date
- Analyse website traffic
- Improve website performance
- Support the checkout process
You can manage or disable cookies through your browser settings. Please note that some cookies are essential for the website to function correctly.
Data Security
We take reasonable steps to protect your personal information using trusted platforms and secure technologies.
While we work hard to safeguard your information, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure.
Data Retention
We keep your personal information only for as long as necessary to:
- Process and manage your orders
- Provide customer support
- Comply with legal and tax obligations
- Resolve disputes
- Maintain appropriate business records
Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information.
If you would like to make a privacy request, please contact us at:
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements.
Any updates will be published on this page, and the revised version will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Julia Mercer
Email: info@juliamercer.com
Website: juliamercer.com