Terms & Conditions

Terms & Conditions

Last updated: July 2026

1. Overview

Welcome to Julia Mercer.

These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website.

For any questions regarding these Terms, please contact us at:

info@juliamercer.com

2. Eligibility

By using our website, you confirm that you are at least the age of majority in your country or province of residence.

You agree not to use our website for any unlawful purpose or in violation of applicable laws.

3. Products

We make every effort to display our products as accurately as possible.

Please note that:

  • Colours may appear differently depending on your screen settings.
  • Product measurements may vary slightly.
  • Product availability may change without notice.

We reserve the right to discontinue products at any time.

4. Pricing

All prices shown on our website are listed in the selected currency.

Prices may change without prior notice.

The price displayed at checkout is the final purchase price before applicable taxes, where required.

5. Orders

Submitting an order does not automatically create a binding contract.

An order is considered accepted once you receive an order confirmation email.

Julia Mercer reserves the right to refuse or cancel any order for reasons including:

  • Product availability
  • Pricing errors
  • Suspected fraud
  • Payment issues

6. Payments

Payments are processed securely through Shopify Payments.

Julia Mercer never stores your complete payment card information.

7. Shipping

Shipping times are estimates only.

Although we aim to deliver within the estimated timeframe, delays may occur due to:

  • Carrier delays
  • Customs inspections
  • Weather conditions
  • Public holidays
  • Other unforeseen circumstances

Please refer to our Shipping Policy for more information.

8. Returns & Refunds

Returns are accepted according to our Return Policy.

Please review our Return Policy before placing your order.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing information.
  • Providing the correct shipping address.
  • Monitoring tracking updates.
  • Responding to carrier requests when necessary.

Julia Mercer cannot be held responsible for delays resulting from incorrect customer information.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text
  • Branding

is the property of Julia Mercer or its licensors and may not be copied, reproduced or distributed without written permission.

11. User Conduct

You agree not to:

  • Use the website for illegal purposes.
  • Upload malicious software.
  • Attempt to interfere with website security.
  • Copy or scrape website content.
  • Misrepresent your identity.

Violation of these Terms may result in termination of access to our website.

12. Third-Party Services

Our website may contain links to third-party websites or services.

Julia Mercer is not responsible for the content, policies or practices of third-party websites.

13. Disclaimer

We strive to ensure that all information on our website is accurate.

However, we do not guarantee that:

  • The website will always be error-free.
  • Product descriptions are completely free from inaccuracies.
  • The website will always be available without interruption.

14. Limitation of Liability

To the maximum extent permitted by law, Julia Mercer shall not be liable for any indirect, incidental or consequential damages arising from:

  • The use of our website.
  • Delayed deliveries.
  • Product availability.
  • Technical interruptions.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how your information is collected and processed.

16. Governing Law

These Terms & Conditions are governed by the laws of The Netherlands, unless mandatory consumer protection laws in your country provide otherwise.

17. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes become effective immediately after publication on this page.

18. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Julia Mercer

📧 info@juliamercer.com